Service and support for your automation

Maximum efficiency and reliability

Get the most out of your automation solutions with our service packages and support solutions. From tailor-made care packages to comprehensive training and help with implementation - we are with you every step of the way.

Perfect fit. Professional. Immediately. We are there for you.

Our service offering goes far beyond the mechanical and software preparation of your automation. Whether training, technical advice or specific feasibility studies: Our qualified robotics experts ensure that you will work efficiently and reliably with HORST and your automation solution in the long term.

Care: Our maintenance and service offerings

Updates, preventive maintenance, technical support – and much more

With Care and Care Plus, you receive not only software updates and an extended warranty for the entire robot system, but also extensive technical support from our qualified robot experts.

Your advantages with Care

Maximum safety and reliability: Continuous system monitoring, regular inspections and proactive replacement of wear parts
Fast solution to service issues: Availability by phone, same-day response
Help from real robot experts: Systematic error analysis, support with setup and programming
Extended and expanded warranty: Repair, replacement and spare parts delivery for motor and gearbox

Your benefits with Care Plus

All the services of the Care Option
Plus: Extension of the warranty to the entire robot system, control panel and control
Plus: Spare parts are sent within one business day of your request
Plus: Additional hours for assistance with setup, programming and program optimization

Feasibility, assembly, configuration

We check the feasibility of our CE-certified, ready-to-use automation modules (Solution Kits) with regard to all relevant parameters. You can also get support with the assembly and cabling, as well as the setup and configuration of the components.

Practical learning about automation

Build your knowledge with every level of experience – from basic to specialized knowledge. Choose the format that suits you best – on-site, remote or via our e-learning platform. Tailor the content to your individual projects and challenges.

Consultancy and support in your region

Reliable and qualified partners are there for you during the integration process

We won't leave you to your own devices once you've decided on an automation solution: our extensive network of certified partners throughout Europe is there to help you with the integration at the highest level.

Our Partners

Our products

We take an integrated and holistic approach to the success of your automation project: robots, software, complete solutions and support at eye level – fruitcore robotics is a one-stop shop for everything.

Industrial robot HORST

Robust, low-maintenance, cost-efficient in the long and short term: the unique robot

Automation software horstOS

Set up, program, operate and manage: The AI-supported all-in-one software

Complete solutions

CE-certified, risk-tested, fully integrated: automation modules direct from the manufacturer

Equipment and devices

Versatile, compatible, secure: ready-to-use peripherals

Services

Feasibility studies, assemblies, software updates: support for and with robots

fruitcore-robotics-schulung-academy-header

E-Learning and Training

Basic knowledge, advanced training, webinars: gathering user-focused knowledge

A woman in an office presents the robot arm Horst, which is equipped with a gripper.

Ask us your questions about the services offered

Do you have any questions about the scope and content of our services? Would you like more information about the benefits for your company? Write to us and we will get back to you as soon as possible!

Talk to us

fruitcore robotics GmbH
Macairestraße 3
78467 Konstanz
+49 (0) 7531 976 240
info@fruitcore.de