Access to the latest software

 Access to the latest software releases enables you to benefit from the continuous further development of the robot software and remain flexible in the event of changing requirements. This leads to greater efficiency and better performance of the robot in various applications

You receive regular updates during the runtime. The updates relate to the complete horstFX + horstOS software. The updates are made available via the IIoT platform horstCOSMOS. You can decide whether you want to carry out the update or not.

Service-Hotline

A service hotline provides prompt and expert assistance for users experiencing technical issues or difficulties with the robot, its operating software, or its applications. This helps minimize potential downtime and keeps operations running smoothly.

If service is required, our robot experts can be reached via a service telephone number on weekdays from 8 am to 5 pm.

Technical advice from qualified robot experts

Experienced robot experts are available to advise you on how to exploit the full potential of your digital robot during operation. 

• Systematic troubleshooting and support in the event of problems or errors
• Technical advice and program optimization
  • Assistance...
    • for queries about setting up the robot system
    • for programming with horstFX
    • with the optimization of programs and cycle times
• Remote support: A robot expert from fruitcore robotics connects live to the robot system (permanent or temporary internet connection required)
  When prioritizing the existing requests, it is taken into account whether a Care or Care Plus service contract is active for the robot system

Wear warranty

With this warranty, you are covered when it comes to replacing wearing parts such as belts or external cables - including the cost of the spare parts themselves.
The need to replace wearing parts results from permanent system monitoring (permanent internet connection required) or regular system checks. The replacement of wearing parts can be carried out by the customer under instruction and with the prior approval of fruitcore robotics, otherwise by a partner or an employee of fruitcore robotics.

System check if necessary (remote or on-site)

Regular system checks are an integral part of our predictive maintenance approach. By continuously monitoring the condition of our intelligent industrial robots using the IIoT platform, potential problem areas can be identified at an early stage and rectified preventively. If a system check is necessary, this is usually carried out conveniently via a remote connection, which means that your operating processes are interrupted for as little time as possible. If necessary, the inspection is carried out by one of our robot experts on site. 

Extended warranty for entire robot system

While the statutory warranty covers claims for defects within the prescribed period, the long-term warranty guarantees additional protection and security in the event of possible defects or malfunctions over its entire service life of the robot. 

Advantages of this feature in practice

1. The extended warranty reduces the likelihood of production downtime due to robot failure or damage, resulting in improved and consistent productivity.

2. Maintenance cost calculation and predictability is improved by eliminating unexpected repair or replacement costs within the warranty period.

3. An extended warranty allows the robot system to be kept in optimal condition at all times, which can enable greater operating efficiency and maximum system availability.

Spare parts flat rate and delivery

A spare parts flat rate and delivery is an exclusive additional offer to ensure maximum safety and efficiency. This is how we ensure maximum availability of your robot system.

Spare parts are dispatched within one working day of notification of need. In order to clarify all technical details, spare parts are always dispatched on the next working day after receipt of the notification.

Access to the latest software

 Access to the latest software releases enables you to benefit from the continuous further development of the robot software and remain flexible in the event of changing requirements. This leads to greater efficiency and better performance of the robot in various applications

You receive regular updates during the runtime. The updates relate to the complete horstFX + horstOS software. The updates are made available via the IIoT platform horstCOSMOS. You can decide whether you want to carry out the update or not.

Service-Hotline

A service hotline provides prompt and expert assistance for users experiencing technical issues or difficulties with the robot, its operating software, or its applications. This helps minimize potential downtime and keeps operations running smoothly.

If service is required, our robot experts can be reached via a service telephone number on weekdays from 8 am to 5 pm.

Technical advice from qualified robot experts

Experienced robot experts are available to advise you on how to exploit the full potential of your digital robot during operation. 

• Systematic troubleshooting and support in the event of problems or errors
• Technical advice and program optimization
  • Assistance...
    • for queries about setting up the robot system
    • for programming with horstFX
    • with the optimization of programs and cycle times
• Remote support: A robot expert from fruitcore robotics connects live to the robot system (permanent or temporary internet connection required)
  When prioritizing the existing requests, it is taken into account whether a Care or Care Plus service contract is active for the robot system

Wear warranty

With this warranty, you are covered when it comes to replacing wearing parts such as belts or external cables - including the cost of the spare parts themselves.
The need to replace wearing parts results from permanent system monitoring (permanent internet connection required) or regular system checks. The replacement of wearing parts can be carried out by the customer under instruction and with the prior approval of fruitcore robotics, otherwise by a partner or an employee of fruitcore robotics.

System check if necessary (remote or on-site)

Regular system checks are an integral part of our predictive maintenance approach. By continuously monitoring the condition of our intelligent industrial robots using the IIoT platform, potential problem areas can be identified at an early stage and rectified preventively. If a system check is necessary, this is usually carried out conveniently via a remote connection, which means that your operating processes are interrupted for as little time as possible. If necessary, the inspection is carried out by one of our robot experts on site. 

Extended warranty for entire robot system

While the statutory warranty covers claims for defects within the prescribed period, the long-term warranty guarantees additional protection and security in the event of possible defects or malfunctions over its entire service life of the robot. 

Advantages of this feature in practice

1. The extended warranty reduces the likelihood of production downtime due to robot failure or damage, resulting in improved and consistent productivity.

2. Maintenance cost calculation and predictability is improved by eliminating unexpected repair or replacement costs within the warranty period.

3. An extended warranty allows the robot system to be kept in optimal condition at all times, which can enable greater operating efficiency and maximum system availability.

Spare parts flat rate and delivery

A spare parts flat rate and delivery is an exclusive additional offer to ensure maximum safety and efficiency. This is how we ensure maximum availability of your robot system.

Spare parts are dispatched within one working day of notification of need. In order to clarify all technical details, spare parts are always dispatched on the next working day after receipt of the notification.

Access to the latest software

 Access to the latest software releases enables you to benefit from the continuous further development of the robot software and remain flexible in the event of changing requirements. This leads to greater efficiency and better performance of the robot in various applications

You receive regular updates during the runtime. The updates relate to the complete horstFX + horstOS software. The updates are made available via the IIoT platform horstCOSMOS. You can decide whether you want to carry out the update or not.

Service-Hotline

A service hotline provides prompt and expert assistance for users experiencing technical issues or difficulties with the robot, its operating software, or its applications. This helps minimize potential downtime and keeps operations running smoothly.

If service is required, our robot experts can be reached via a service telephone number on weekdays from 8 am to 5 pm.

Technical advice from qualified robot experts

Experienced robot experts are available to advise you on how to exploit the full potential of your digital robot during operation. 

• Systematic troubleshooting and support in the event of problems or errors
• Technical advice and program optimization
  • Assistance...
    • for queries about setting up the robot system
    • for programming with horstFX
    • with the optimization of programs and cycle times
• Remote support: A robot expert from fruitcore robotics connects live to the robot system (permanent or temporary internet connection required)
  When prioritizing the existing requests, it is taken into account whether a Care or Care Plus service contract is active for the robot system

Wear warranty

With this warranty, you are covered when it comes to replacing wearing parts such as belts or external cables - including the cost of the spare parts themselves.
The need to replace wearing parts results from permanent system monitoring (permanent internet connection required) or regular system checks. The replacement of wearing parts can be carried out by the customer under instruction and with the prior approval of fruitcore robotics, otherwise by a partner or an employee of fruitcore robotics.

System check if necessary (remote or on-site)

Regular system checks are an integral part of our predictive maintenance approach. By continuously monitoring the condition of our intelligent industrial robots using the IIoT platform, potential problem areas can be identified at an early stage and rectified preventively. If a system check is necessary, this is usually carried out conveniently via a remote connection, which means that your operating processes are interrupted for as little time as possible. If necessary, the inspection is carried out by one of our robot experts on site. 

Extended warranty for entire robot system

While the statutory warranty covers claims for defects within the prescribed period, the long-term warranty guarantees additional protection and security in the event of possible defects or malfunctions over its entire service life of the robot. 

Advantages of this feature in practice

1. The extended warranty reduces the likelihood of production downtime due to robot failure or damage, resulting in improved and consistent productivity.

2. Maintenance cost calculation and predictability is improved by eliminating unexpected repair or replacement costs within the warranty period.

3. An extended warranty allows the robot system to be kept in optimal condition at all times, which can enable greater operating efficiency and maximum system availability.

Spare parts flat rate and delivery

A spare parts flat rate and delivery is an exclusive additional offer to ensure maximum safety and efficiency. This is how we ensure maximum availability of your robot system.

Spare parts are dispatched within one working day of notification of need. In order to clarify all technical details, spare parts are always dispatched on the next working day after receipt of the notification.